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JOB TITLE:          Bilingual (Spanish/English) Patient Navigator

REPORTS TO:     Program Director

SALARY:              Full Time/Benefits/Exempt

Patient Navigator

The Breast Cancer Resource Center (BCRC) works to empower those affected by breast cancer with personalized support and compassion and envisions a world where no one faces breast cancer alone. The dedicated team at BCRC is working to build a strong and impactful organization to serve anyone diagnosed with breast cancer with advocacy, education and support. We want you to join us! 

BCRC is looking for a compassionate Patient Navigator to provide high-quality, personalized support according to our organizational mission.  This position spends at least 75% of their work time on client contact activities.  Our Patient Navigators are breast cancer survivors with extensive training on understanding breast cancer and working with clients, caregivers, and community referral sources.  The Patient Navigator is a client’s primary point of contact with the organization, and as such is instrumental to the organization’s community reputation and success. BCRC is committed to providing effective, equitable, understandable, and respectful services that are responsive to diverse cultural health beliefs and practices, preferred languages, health literacy, and other communication needs.

This position is based in the greater Austin metro area, and BCRC employees must live in central Texas. BCRC currently operates under a hybrid work model which includes WFH for staff the majority of the time, complemented by in-office time at the BCRC office in South Austin for organizational meetings, as well as external community meetings.

As a Patient Navigator, you will

• Conduct thorough needs assessments to identify clients’ emotional, physical, and practical needs
• Make daily, independent decisions regarding community, regional, and/or national resources that will best address client needs and coordinate referrals to those entities
• Provide education relating to diagnosis, treatment, survivorship, and end of life
• Maintain regular and timely contact with clients to assess for additional needs or resources
• Create and maintain detailed and timely documentation of client interactions within Salesforce
• Maintain a high level of knowledge of internal (BCRC) services and external community, regional, and national resources for cancer-related concerns
• Maintain a high level of knowledge of the experience of breast cancer diagnosis, treatment, survivorship, and end of life through professional development and continuing education
• Create and maintain strong ties with external partners
• Maintain a high level of service delivery by analyzing client satisfaction surveys and implementing patient navigator best practices
• Create an empathetic, compassionate, and safe environment in which persons affected by breast cancer can communicate openly about their experience
• Provide culturally sensitive and linguistically appropriate services
• Facilitate support groups and moderate online support forums
• Submit qualitative data as needed for the agency’s grant reporting and marketing requirements
• Seek and participate in professional development to maintain CHW status and Certified Patient Navigator status
• Other duties as assigned
• Occasional night and weekend work may be required
• Support and work special organizational events, i.e., Art Bra & Brunch fundraisers, Program-specific events
• The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice

Required Qualifications

• Must be a breast cancer survivor, out of treatment for at least two years, and able to establish objective therapeutic relationships with BCRC clients
• Oral and written fluency in Spanish and English
• High school diploma or GED
• Two years of demonstrated experience working with communities of color
• Understand and value equity as an organizational operating principle and be committed to continued learning on issues related to diversity, equity, inclusion and belonging
• Ability to work collaboratively with colleagues as well as independently with limited supervision and high level of initiative
• High level of emotional intelligence, political astuteness, diplomacy
• Demonstrated ability to build relationships, influence others and offer strategic perspective
• Knowledge of racial justice, social equity, and systemic racism; sensitivity to issues and concerns of communities of color and other diverse groups
• Empathetic attitude and active listening skills, with the ability to offer emotional support within professional boundaries
• Strong written and verbal communication skills to help clients understand complex information
• Intermediate computer skills, including proficiency in MS Office products and online meeting platforms
• Excellent organizational skills, including the ability to manage multiple tasks and projects simultaneously with great attention to detail and while meeting deadlines
• Tact, discretion, and ability to handle confidential information
• Must have access to transportation, valid driver’s license, and current auto insurance
• Please note: BCRC’s service model is built upon navigation services delivered by breast cancer survivors who are also certified as Patient Navigators and Community Health Workers. Certification is not an initial requirement of employment but must be obtained within 2 years.  BCRC supports a navigator’s progress toward certification by paying for necessary training and testing materials and by offering work time to complete the training and testing.

Bonus points for

• Bachelor’s degree in social services, health fields or other related areas
• Salesforce experience
• Three years in social service or health related field or other relevant experience

 

To Apply: If this sounds like you, please submit your Cover Letter along with your Resume and tell us why this is your job. Submissions can be sent to: careers@bcrc.org 

BCRC benefits include 100% employer paid health/dental/vision insurance for employees, short and long-term disability coverage, life insurance, remote work, generous paid time off. 

BCRC is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

Your employment with Breast Cancer Research Center is at will. This means your employment is for an indefinite period and it is subject to termination by you or Breast Cancer Research Center, with or without cause, with or without notice, and at any time.